Website Terms of Use

1. About these terms

1.1 This website is operated by Nova Apex Pty Ltd (ABN 86 666 273 838), trading as Elite Immigration Advisory (we, us or our). A registered migration agent associated with the practice holds Migration Agent Registration Number (MARN) 2418525.

1.2 These terms apply to access to and use of this website, including its information, documents and other materials. They should be read with our Privacy Policy and any specific terms clearly identified for a particular website feature or service.

1.3 These terms concern use of the website. They do not replace a professional service agreement, expand the scope of an agreed engagement, or override rights and obligations imposed by applicable law or the Migration Agents Code of Conduct.

2. General information and individual advice

2.1 Website content provides general information about our services and Australian immigration, visa and citizenship matters. It is not a complete statement of the law or an assessment of any person's eligibility, prospects, obligations or circumstances.

2.2 Legislation, policy, government charges, eligibility criteria and administrative practices may change. Content may not reflect every development or apply to a particular matter. A page's availability does not represent that its information remains suitable for your circumstances.

2.3 Obtain advice appropriate to your circumstances before making an application, allowing a deadline to pass, changing your immigration position or acting on website information. Any immigration assistance we agree to provide is subject to the professional duties and legal requirements applicable to that assistance.

3. Independence and application outcomes

3.1 Elite Immigration Advisory is an independent business. We are not the Department of Home Affairs, a government agency or a government decision maker. Registration as a migration agent does not constitute government endorsement of the practice or a particular application.

3.2 Visa, citizenship, nomination, sponsorship, invitation, review and other decisions are made by the relevant authorities. No statement on this website is a promise or guarantee of an outcome, approval, priority, processing period or future immigration opportunity.

3.3 Published examples, testimonials and descriptions of previous work, where provided, concern particular circumstances. They do not establish that another person will obtain the same result. These qualifications do not diminish our obligation to act competently, diligently and in accordance with applicable law.

4. Enquiries and professional assistance

4.1 Submitting a form, sending an email, leaving a message or requesting a consultation does not, by itself, constitute our acceptance of instructions or an undertaking to lodge an application, take action or monitor a deadline. We will communicate whether and how we can assist.

4.2 An initial consultation may be arranged separately. Where a service agreement is required by law, the agreement must be in place before the relevant immigration assistance is provided. The law permits certain advice at an initial consultation without a service agreement; applicable professional duties continue to apply.

4.3 The applicable service agreement identifies the agreed work, responsible agent details, fees, disbursements, payment arrangements and other engagement terms. Additional work is not included merely because a related service is described on this website.

4.4 Tell us promptly about any relevant deadline when contacting us and seek express confirmation of any action we have agreed to undertake. Do not assume that an automated acknowledgement confirms acceptance of a matter. This clause does not relieve us of responsibility for a deadline or task we have accepted or are otherwise legally required to address.

5. Prices, fees and third-party costs

5.1 Read any displayed price with its accompanying service description, inclusions, exclusions and conditions. A website description or indicative estimate does not settle the scope or price of work requiring an individual assessment. Relevant charges and payment terms will be explained before you agree to the service.

5.2 Government application charges and third-party expenses are separate from our professional fees unless expressly stated otherwise. Such charges may change independently of our fees. Any applicable tax treatment will be identified in the relevant quotation, service agreement or invoice in accordance with law.

5.3 Fees, variations, cancellation arrangements and refunds are governed by the applicable engagement terms and mandatory law, including the Australian Consumer Law and the Migration Agents Code of Conduct. Nothing on this website creates a general exclusion of refund rights.

6. Intellectual property and permitted use

6.1 Unless otherwise indicated, intellectual property in our original website text, design, graphics, logos and materials is owned by or licensed to us. Third-party material, government information and linked resources remain subject to their respective ownership and applicable terms.

6.2 You may access, print or save reasonable portions of public website content for your own lawful personal use, retaining relevant ownership notices and acknowledging the source. This permission does not authorise commercial republication, sale, systematic copying or use of our branding to suggest an association or endorsement.

6.3 Obtain our written permission before reproducing or adapting our protected material for another business or publication, except where the use is permitted by law. Nothing in these terms limits a statutory exception or claims ownership of rights belonging to another person.

7. Lawful and appropriate use

7.1 You must not use the website to engage in unlawful conduct, impersonate another person, misrepresent authority, infringe another person's rights, send threats or abusive material, or transmit malicious code or unsolicited commercial communications.

7.2 You must not attempt unauthorised access, interfere with website security or operation, or use automated systems in a way that unreasonably burdens the website, bypasses access controls or infringes applicable law or intellectual property rights.

7.3 We may take reasonable and proportionate steps to prevent or respond to misuse, security threats or unlawful conduct, including restricting access to the affected website function. Such action does not remove any obligation we owe under an existing engagement, applicable law or the Code of Conduct.

8. External websites and third-party material

8.1 Links to government websites and other third-party resources are provided for convenience and further information. Those websites are operated independently and may have their own terms, privacy practices and security arrangements.

8.2 We do not control third-party content, availability or services. A link does not, of itself, constitute endorsement, sponsorship or a representation that third-party information is complete or appropriate for your circumstances. This does not exclude responsibility that applicable law places on us for our own conduct or representations.

9. Website availability and electronic communications

9.1 We take reasonable care in operating the website but do not promise uninterrupted access or that every technical issue will be identified or immediately corrected. Maintenance, telecommunications problems, service-provider interruptions and security incidents may affect access or delivery.

9.2 Electronic messages and uploads may be delayed, misdirected or fail to arrive. Where a matter is urgent, contact us directly and obtain confirmation of receipt and any agreed action. Use the contact details below if a form or other website function is unavailable.

9.3 No online transmission can be guaranteed completely secure. Provide only information reasonably required for the enquiry and contact us to arrange an appropriate method for sensitive documents. We remain subject to applicable confidentiality, privacy and security obligations.

10. Liability and rights preserved by law

10.1 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy, professional duty or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law and the Migration Agents Code of Conduct.

10.2 Subject to clause 10.1, we do not warrant that general website information will address a particular person's circumstances or that website access and electronic delivery will always be uninterrupted or free from technical error. These qualifications concern the public website and do not replace our duties in providing agreed professional assistance.

10.3 To the extent permitted by law, we are not responsible for loss attributable to an independent third-party website, unauthorised alteration of content, or an event outside our reasonable control, except to the extent that our breach of a legal obligation caused or contributed to that loss.

10.4 Any question of liability for professional services must be considered under the applicable service agreement and law. These terms do not remove remedies for a failure to provide services with legally required care and skill or limit liability for fraud or other liability that cannot lawfully be limited.

11. Privacy and confidential information

11.1 Our Privacy Policy explains how we handle personal information, including enquiries, access and correction requests, and privacy complaints. Providing information through the website does not, by itself, authorise unrelated uses or disclosures.

11.2 Ensure you are authorised to provide information about another person and give accurate contact details. We will handle information received subject to applicable privacy law, professional confidentiality duties and other legal requirements.

12. Questions, concerns and complaints

12.1 Contact Elite Immigration Advisory at contact@elite-visa.com.au or 03 9598 2280 about this website, our services, accessibility issues or these terms.

12.2 If you have a concern about our services, please provide sufficient details for us to understand and review it. We encourage direct discussion and a reasonable opportunity to respond, but this does not prevent you from seeking independent advice or using an external complaint or dispute process.

12.3 Complaints about a registered migration agent may be made to the Office of the Migration Agents Registration Authority. Financial and other disputes may fall within the responsibilities of another authority, court or tribunal. These terms do not restrict access to an available regulator, statutory remedy or competent dispute resolution body. Privacy complaints are addressed in our Privacy Policy.

13. Changes to the website and these terms

13.1 We may reasonably update website information, features and these terms to reflect changes in law, our services, technology or business operations. The updated terms will be posted on this page with their effective or updated date.

13.2 Changes operate prospectively. They do not retrospectively alter accrued rights, accepted instructions or an existing service agreement. Any variation of a professional service agreement must comply with that agreement and applicable legal requirements.

14. Governing law and general provisions

14.1 These terms are governed by the laws of Victoria and the applicable laws of the Commonwealth of Australia. Subject to mandatory law, the courts of Victoria and courts entitled to hear appeals from them have non-exclusive jurisdiction. This does not prevent a person from exercising a right to bring a matter before another court, tribunal or regulator with lawful jurisdiction.

14.2 If a provision is unlawful, invalid or unenforceable, it is to be read down only to the extent permitted and necessary to make it valid. If that is not possible, the affected part is severed and the remaining provisions continue, so far as legally effective.

14.3 A failure or delay in exercising a right does not, by itself, waive it. No provision authorises conduct contrary to law, limits a regulator's powers or removes a protection that must remain available to you.